Terms and conditions

In order that you can buy online any of our products trusty and safely, we provide you the terms and conditions concerning purchases of CAFE® products on this website. By these terms, we explain you how CAFE® products can be yours and what rights you have as a consumer.

These provisions will apply to the purchases you carry out on the website https://cafeleathersupply.com (“The Website”) owned by “CAFE LEATHER SUPPLY, S.L.” (“CAFE LEATHER”). You will have to accept these ones any time you make any order.

  1. CAFE® products

1.1 Features. On the Website, we offer you CAFE® products along with a main picture and other ones that will allow you to notice how each of our products are described in detail.

In addition, you will find a detailed description of any item (fabric and measurements and even size), so that you can buy the one you like the most, in the amount and colour you like of which we can offer you each time.

1.2 Availability. The number of units in any product for sale is kept updated on the Website according to stock. Therefore, we will warn you if we do not have any item available.

Although, we are aware that the system exceptionally, due to unavoidable o force majeure causes (human mistakes or incidents in the computing system), might let you buy a product -included its payment-, that we do not have in stock.  In this case, we apologize in advance, since there has been an incident that we will have to solve as soon as possible. Thus, we will inform you of what happened as soon as your order is confirmed, refunding the payment within a maximum period of 72 hours.

  1. Delivery costs

2.1 Taxes are included in the total price of the products offered on the Website (currently, 21 %).

2.2 Note that the information below displays the delivery costs of the products ordered on this Website:

2.3  Both the delivery costs for “the rest of Europe” as well as the ‘International’ period of delivery will be established during the purchasing process, before you proceed to the payment of your order

2.4   Delivery: estimated time. In Spain, products will be delivered from 3 to 7 days, depending on the type of shipment. In case there is a weekend in between, the delivery can be delayed 1 or 2 more days.

For deliveries within the UE (excluded Spain), the order will be delivered within 1 to 12 days period counting from the output of the product from the CAFE Leather’s facilities.

Regarding deliveries outside the UE, the orders will be delivered within 7 to 21 days period depending on contingencies occur in Customs and the corresponding process in each country.

The referred periods may undergo changes (delay) due to causes unconnected with CAFE LEATHER -i.e. land or air transport strikes, or any other type of unavoidable eventualities- as well as due to events delaying the delivery of our products in case of relevant campaigns during which logistic providers -transport services- may be overwhelmed (i.e. Christmas; Black Friday…). Despite CAFE LEATHER do its best in order to foresee and avoid this kind of situations, just in case, we trust you will understand this situation.

  1. territorial SCOPE OF delivery

3.1   According to the previously pointed out, CAFE LEATHER SUPPLY dispatches anywhere with several fares.

3.2. You must know that international deliveries (outside the UE) may entail additional costs than the described on the present terms and conditions. These expenses must be paid by the final customer, to whom concerns checking their payment and manage the corresponding procedures in costumes or in the international control office.

  1. PAYMENT METHODS

Purchases made on this Website can be paid by credit or debit card (VISA, MasterCard o American Express) and even by Paypal.

  1. PURCHASE PROCESS

Placing an order on the Website is easy and intuitive. We explain it to you down below.

If you have any questions, do not hesitate to contact us by any of the means that we provide you on the “CONTACT” section as it is the e-mail address info@cafeleathersupply.com  or the mobile number 634 06 60 25.

STEP 1: Check what we offer you

Enter the online shop through the section “SHOP” of our Website. See the wide range of CAFE® items that you can buy. Notice, compare and decide to buy the one you are fascinated with the most.

STEP 2: Choose your favorite

When you have decided which item/s you want to buy, please, select how many units -if you want one or more-, which colour, size (if on stock) and press the button “ADD TO THE CART” identified as ‘CART’ on the right edge at the top of the page (*) (in order to it can be included in the shopping basket).

(*)In any case, keep in mind that your order has not been executed, for which it will be necessary to accept the present terms and conditions and the privacy policy (clicking the box provided for this purpose) and then, make your payment when we indicate it to you.

Once selected the products you wish to buy, go to your ‘SHOPPING BASKET’ (‘CART’) and click on ‘FINISH PURCHASE’.

STEP 3: Identify yourself

You will enter a new page on which we will show you the summary order (itemized taxes), different delivery methods (on default, the express one tagged) and several payment methods (*) those and several options you can select according to your preferences.

(*)In any case, remember that if you have a discount voucher, this is the right moment to use it, clicking on the section “Click here for entering your code”.

In addition, for concluding the purchase process you will have to identify yourself by logging in with your account using your credentials on the section ‘Are you already costumer?’ or without register, yourself, being essential to you provide us with the information we request you on the previous sections marked with an asterisk since it is necessary to complete the purchase and the delivery of the process you are interested in.

Finished the previous process, you will be able to tell us if we invoiced to the address that have given us for delivery or another one, click on “Sending to a different address?” 

STEP 4: Accepting terms and conditions and payment

Before accepting to pay for your purchase, you must read the legal terms you will and check the box as proof you have read and agree to them.

STEP 5: Purchase confirmation

Once ordered the payment of your order, CAFE LEATHER SUPPLY will proceed double checking your purchase by a message that we will show you on the Website and, then, by e-mail, with your order summary identified by a code that will include basic information of your purchase.

  1. LIFETIME LIMITED GUARANTEE. INCIDENTS

6.1 Withdrawal. Cancellation of orders

If you have purchased any CAFE® product on the Website and you are not satisfied with your purchase, you have 14 days to return it, sending an email to our Customer Service (sales@cafeleathersupply.com), by forwarding the email you received as a confirmation of your purchase. In any case, do not hesitate to contact us if you have any question in that regard.

Once you have informed us that you are going to return any product, you must send it to us within 14 days, packing it carefully to ensure that it will return to CAFE LEATHER in perfect condition. Otherwise, if we receive the products in poor conditions, we will not be able to accept them, considering that the product to be returned must be in perfect condition and do not show any signs of usage.

Return delivery costs must be paid by the customer.

Remember that the items purchased on our Website cannot be returned to physical stores that sell CAFE® products. Thus, if you have purchased any CAFE® product in this way, you will have to return it in the same way. These stores will contact us and then we will contact you as soon as possible.ç

6.2 Commercial guarantee: lifetime limited guarantee (“LLG”)

CAFE LEATHER will take responsibility for the quality of CAFE® products indefinitely, for possible manufacturing defects (material and/or manufacture failures) unrelated to the general wear and tear of the product (*), that is, from using the product after a prolonged period of time.

(*) ‘General wear’ is the natural breakdown of materials over a long period of normal usage. Therefore, it has nothing to do with manufacturing defects, as any product in perfect condition used intensively and lengthy will be worn out. Thus, when a CAFE® product in perfect condition has served you well but shows a general wear due to normal use, we hope you’ll consider buying a replacement to last another lifetime.

Our LLG does not cover products failures caused by accidents during use, willful damages, misuses or extreme uses (i.e.  not following the care instructions), including the damage caused by animals and third parties (i.e. caused by any kind of transportation).

The purchase of products not distributed by official brand channels or authorized retailers are excluded from LLG.

Each item returned will be examined by our product and returns team.

6.3 Incidents. Defective products

We believe in our products, in our special materials and the way they are produced by our artisans in Spain. Therefore, we guarantee each CAFE® product by LLG.

However, any of our products might have a material defect or a manufacture failure. In that case, please, contact us as soon as possible by sending an email to our Customer Service (sales@cafeleathersupply.com). You will need to identify the purchase order number and the type of product.

We must examine the product in question before solving the incident in order to check, whether, in fact, it is a product of low quality than we want to ensure you. Confirmed that extend, you will be able to choose between the delivery of a new product (replacement) or the repair. Which we recommend this last option, considering these products acquire sentimental value over time.

If you choose to repair your product, it may involve expenses. In that case, we will confirm if that is the case and the cost of the repair before undertaking it.

If you choose the replacement of the damaged item, remember that we will send you a new product but not the damaged item.

  1. CUSTOMER SERVICE

We are at your disposal if you have any query about your order or you need help to finish the purchase process.

To ensure that you are properly assisted, please, contact us by email to info@cafeleathersupply.com or calling to (+34) 634 06 60 25, at your convenience.

CAFE LEATHER Custom Service is at your disposal for assisting you in any question or any disagreement relating to any product bought on our Website you want set out. In this regard, we inform you that European Commission has set up a platform -of alternative dispute resolution- that you can enter on the following link if you consider that we do not have properly processed your request: UE alternative dispute resolution platform.

 

 

 

 

Free shipping to EU and US over 120€. | Rest of the world over 150€.

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